Frequently Asked Questions
Everything you need to know about shopping with BASSO
How long does shipping take and what are the costs?
We offer worldwide shipping. Standard delivery typically takes 7-15 business days depending on your location. Shipping costs are calculated at checkout, but we offer free shipping on all orders over $150.
What is your return policy?
We want you to love your purchase. If you are not satisfied, you can return your items within 30 days of delivery. Please ensure items are unworn, have all tags attached, and are in their original packaging.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. As our collections feature international designers, we recommend checking the 'Size & Fit' section on the product page to find your perfect match.
Which payment methods do you accept?
BASSO accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All transactions are encrypted and secure.
Can I track my order once it has been shipped?
Yes. Once your order is dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress.
Are the materials used in BASSO products sustainable?
We are committed to quality and ethical sourcing. We prioritize high-grade fabrics and work closely with manufacturers who adhere to fair labor practices and environmental standards.